Area Sales Manager

Charlotte Market

Position Summary:
Responsible for the sales effort for three Charlotte hotels, and cross selling for all Summit Properties.  Proactively solicit and qualify new business opportunities, build and nurture relationships, provide exceptional customer service, increase revenue and elevate The Dunhill’s unique profile within the marketplace.  Advocate and participate in the seamless communication between sales and operations to ensure the success of the sales efforts and customer satisfaction.

Overall Responsibilities:

• Manage assigned market segment(s)
• Proactively solicit, prospect , qualify and negotiate business opportunities
• Build and maintain strong account relationships
• Understand market/environmental trends to assist in sales strategies  
• Work effectively with upper management to communicate, collaborate and support the company/hotel objectives
• Participate in effective cross market selling
• Increase room and catering revenue
• Advocate service excellence, teamwork and an environment to have fun, learn and succeed
• Accountable, in collaboration with Revenue Management and General Manager, to hotel revenue
• Assist in the motivation and development of the sales team

Job Tasks:

• Prospect,  maintain, and increase corporate group, business transient and catering business
• Track sales activities and submit weekly report
• Advocate sales focus
• Produce results
• Organize and participate in all sales activities (Blitz, Open Houses, Promotions, etc.)
• Become involved with relevant industry networking events
• Understand and apply knowledge of operational/sales reports (STAR, Comp Shop Reports, Booking Reports, etc.)
• Communicate all written and verbal correspondence professionally, clearly, thoroughly and concisely
• Understand and apply processes, knowledge, standards and training to produce positive results (group bookings, RFP Pricing, revenue strategy, tracking production, turnover files, building accounts, and events in Sales Pro, etc).
• Participate in customer events, trade-shows, entertaining and client appreciation functions, working after hours when needed
• Execute weekly sale activities goals (cold calls, prospecting, qualifying, appointments, site tours, etc.)
• Conduct effective site tours
• Assist in overseeing/monitoring group room inventory and blocks
• Assist other sales team members when needed
• Effectively utilizing all management, communication and organizational systems
• Display professionalism at all times through appearance and demeanor

Key Skills:

·         Dedication to exceptional customer service

·         Effective time management/ Multitasking/ Prioritizing

·         Adaptable/Flexible

·         Initiative, leadership and problem solving

·         Excellent verbal and written communication skills

·         Proficiency in service recovery

·         Strong organizational skills and attention to detail

·         Teamwork

·         Professionalism

·         Creativity

·         Enthusiasm

·         Results-driven

·         Ability to meet deadlines and sales goals

Reports To:

• Area Sales Director
• Hotel General Manager

Job Description

Homewood Suites Pinehurst is seeking an experienced candidate for the position of Assistant General Manager.  The candidate should consider this as a growth position that will lead to General Manager.  The candidate will need to have strong operational, sales coordinator and administrative background skills, along with high customer contact and associate relations experience.  Must have the ability to work a flexible schedule including nights and weekends.  Existing or prior Hilton background will enhance consideration for this position. 

This position will assist in achieving planned goals for operational integrity as measured by revenue, ADR and Rev Par index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance and asset protection.  The ideal candidate should possess a full understanding of The Rooms Division and Accounting (Night Audit & A/R).  Demonstration of past results that exceed expectations directly with the accomplishment of SALT is recommended.

This individual should be able to handle all aspects of Human Resources including training, developing, counseling and payroll processing.  The candidate will support and enhance an atmosphere of teamwork and support and must be willing to handle associate issues. Position will have Guest Services and F&B Leader reporting directly to them.  This candidate must be dedicated to provide service that will exceed our guests’ highest expectations.

A reference check will be run on all candidates considered for this position.  Applicant must be able to pass a drug screen.  Competitive wages, paid time off, medical and dental benefits are available.   Please send resumes to Claire Borneman, General Manager at cborneman@shgltd.com. 

Summit Hospitality Group is an Equal Opportunity Employer.

Job Requirements

·         5 years of Hotel Management and Supervisory experience with a focus and understanding of Front Desk, Accounting, Human Resources and Sales.

·         Ability to analyze Operating Statements, Financial Reports, Budgets, Forecasts, approve all schedules for the team to ensure maximum operational and guest satisfaction performance.

·         Extend gracious hospitality at all times that will result in strong guest loyalty and repeat business.

·         Driven by results and pride in accomplishing team goals.

·         A self starter.

·         Must be able to work with minimal supervision and handle multiple tasks.

·         Must have excellent management and organizational skills.

·         Must have exceptional verbal and written communication skills.

·         Position will be responsible for achievement of financial objectives (revenue and GOP), as well as our company's and brand Guest Satisfaction,  Associate Satisfaction and Retention goals.