Area Sales Manager
Charlotte, NC
Responsible for area market sales effort for multiple Summit hotels in the Charlotte Market. Proactively solicit and qualify new business opportunities, build account relationships and increase property room revenues, ADR, RevPar and Essoc. Advocate and participate in the seamless communication between sales and operations to ensure the success of the sales efforts and customer satisfaction.
Overall Responsibilities:
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Increase hotel revenues, ADR, RevPar and Essoc
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Advocate service excellence, teamwork and an environment to have fun, learn and succeed
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Consistently identify new sources of business
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Generate production through research, cold calling and tele-prospecting
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Qualify relevant business
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Demonstrate effective sales call process in person and over the phone
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Negotiate terms to benefit the hotel and customer
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Close deals
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Go beyond gaining commitment and ensure production
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Maintain current accounts and relationships
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Conduct Site tours
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Become involved with relevant industry networking events
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Create and implement promotions
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Work with third party booking sources (Travel agencies, StarCite, CVB, Conference Direct, HelmsBriscoe)
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Collaborate with Hotel Operations staff to ensure successful guest experience
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Collaborate with and support Sales Team on all market efforts
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Submit weekly and monthly reports
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Understand relevant revenue strategies and inventory patterns
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Understand market-specific industry trends and how the competition responds
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Create and submit correspondence to customers, including proposals and contracts
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Responsible for understanding operational/sales reports (STAR, Comp Shop Reports, , Booking Reports, etc)
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Responsible for understanding and following the processes and standards of the individual hotels and company.
Job Requirements:
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Our Sales Managers must also demonstrate:
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Customer- focused service
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Multitasking and prioritizing
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Ongoing initiative and leadership
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Excellent verbal and written communication skills
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Proficiency in Service Recovery
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Strong organizational skills and attention to detail
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TEAMWORK
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Professionalism
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Creativity
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Ability to meet deadlines and sales goals
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The desire to exceed guest expectations
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